Privacy Policy  

Introduction

Fourways Veterinary Hospital
Effective Date: 1 February 2025

1. Introduction
Fourways Veterinary Hospital ("FVH", "we", "us", "our") respects your privacy and is
committed to protecting your personal information in compliance with the Protection
of Personal Information Act (POPIA) and applicable South African privacy laws. This
Privacy Policy explains how we collect, use, disclose, and protect your personal
information when you visit our website (fourwaysvet.co.za) or interact with us.

2. Personal Information We Collect
We collect and process the following categories of personal information:
2.1. Information You Provide Directly
• Name, surname, and contact details (email, phone number, address)
• Information provided through contact forms, appointment bookings,
registration, inquiries, email, social media or any other form of electronic
media
• Payment and billing information (if applicable)
2.2. Information We Collect Automatically
• Cookies and Tracking Technologies: We use cookies to improve website
functionality, analyse visitor behaviour, and personalise content.
• Device and Usage Data: IP address, browser type, operating system, referral
source, and pages visited.
• Location Data: If enabled on your device, we may collect approximate
geolocation data.
2.3. Sensitive Personal Information
As a veterinary service provider, we may collect information related to your pet's
health conditions but do not process special categories of personal data (e.g., race,
political beliefs, religious affiliations) unless required by law.

3. How We Use Your Information
We use your personal information for the following lawful purposes:
• To provide veterinary services and respond to inquiries
• To manage appointments and process payments
• To improve our website, services, and customer experience
• To comply with legal obligations and regulatory requirements
• To protect our rights, security, and prevent fraud
• To send marketing communications (unless you opt out)

4. Cookie Policy & Consent Mechanism
When you visit our website, we collect certain data via cookies. POPIA and GDPR
require us to obtain your consent before setting non-essential cookies.
4.1. Types of Cookies We Use
Cookie Type Purpose
Essential Cookies Required for website functionality (e.g., login, security).
Analytics Cookies Help us understand website traffic (e.g., Google Analytics).
Marketing Cookies Used for targeted advertising and social media integration.
Preference Cookies Store user settings and preferences.
4.2. Managing Your Cookie Preferences
Upon visiting our website, you will see a cookie consent banner allowing you to:
• Accept all cookies
• Reject non-essential cookies
• Customise your preferences
You can also manage cookies through your browser settings.

5. Sharing & Disclosure of Your Information
We do not sell or trade personal data. However, we may share your information:
• With third-party service providers (e.g., IT hosting, analytics, payment
processors) under strict confidentiality agreements.
• When required by law enforcement or regulatory authorities.
• In case of a business transfer or merger, where your data may be transferred.

6. Data Retention & Security
We retain personal data only as long as necessary for the purpose collected. We
implement security measures to protect your information from unauthorised access,
loss, or misuse.
However, no online service is 100% secure. By using our website, you acknowledge that
data transmission over the internet carries inherent risks.

7. Your Rights Under POPIA
You have the following rights regarding your personal data:
• Right to Access: Request a copy of your personal data.
• Right to Correction: Request corrections to inaccurate or incomplete data.
• Right to Deletion: Request deletion of your personal data (subject to legal
retention requirements).
• Right to Object: Object to direct marketing or automated processing.
• Right to Withdraw Consent: Withdraw your consent for processing at any time.
To exercise your rights, contact us at customercare@fourwaysvet.co.za.

8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their
privacy policies. Please review their terms before providing personal data.

9. Updates to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page,
and where required, we will seek additional consent.

10. Contact Information
For questions or requests regarding this Privacy Policy, please contact:
Fourways Veterinary Hospital
Email: customercare@fourwaysvet.co.za
Phone: 011-708-3411
Address: Cnr Witkoppen Road and The Straight, Pineslopes, Fourways

Information Regulator Contact Details:
If you believe your data protection rights have been violated, you can lodge a complaint
with the South African Information Regulator at complaints.IR@justice.gov.za.
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